Roamigo — Help and support
Questions, problems or ideas: write to dovydas1996@gmail.com. We answer within a few days.
Common questions
How do I start?
Open the app and allow location. Places near you appear on the map and in the list. Start walking: when you pass a place, its story plays. Or open Tours and pick a themed walk.
How do I stop stories playing by themselves?
Tap the options button at the top left of the map and turn off Auto-play. Nothing plays on its own and the app stops using location while your screen is off. Tap a place, or Play next stop, to hear it anyway. The "Auto-play is off" pill turns it back on.
Does it work with the screen off?
Yes, if you allow location "all the time" when the app asks, and Auto-play is on. A "Your guide is on" notification shows while it runs, with a Stop button (Android).
Does it work offline?
Save an area (under the list on Explore) or download a tour before you lose signal. Stories, maps and photos for it stay on your phone. Questions and photo scans need a connection.
How do I change the guide's voice?
You > Voice. Tap a voice to hear it. On Android, Get more voices opens your phone's voice settings, where a better voice is a free download.
Something the guide said is wrong.
Tap "Not right?" on the answer or "Something wrong?" in a story's sources, or You > Send feedback. We read every report.
Does it use a lot of battery or data?
Location and the screen use the most. Turning Auto-play off, or saving an area on Wi-Fi before you go, saves both.
How do I delete my data?
Roamigo has no account. Uninstalling the app removes everything on your phone. On our server, records are tied only to a random id and are deleted after 12 months; write to us if you want them removed sooner. See the privacy policy for details.
Roamigo Pro
You > Roamigo Pro shows the plans. Manage or cancel a subscription in your Google Play or App Store account. Restore purchases on a new phone from the same screen.